FAQ page

Frequently Asked Questions

We are here to guide you through every step. Find answers to frequently asked questions here or contact us at fjtv@farmjournal.com if you have any additional questions.

What is included in a membership?

Membership includes access to an incredible catalog of videos and live events.

How do I access my account?

To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.

How do I reset my password?

On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.

What happens after my Free Trial?

Signing up for our free trial allows you to try Farm Journal TV without being charged. Once the free trial expires, you’ll become a paying subscriber and will be billed monthly or annually at the subscription price set when you first began your free trial. To avoid being charged after starting a trial, please cancel the trial before expiration.

How do I pause or cancel my recurring subscription?

To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Purchases. You can choose to either pause or cancel your membership by clicking End Membership.

Can I create multiple accounts with the same email address?

No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link.

How do I change my membership plan or update my billing information?

To change your membership plan or update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option. To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.

Why is my credit card being declined?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

How do I access the Farm Journal video library?

Once you sign into your account, navigate the Watch section on the top menu to access all of our videos.

Can I download videos to save them to my device?

If you're watching Farm Journal TV via a web browser, the content is available for streaming only and cannot be downloaded directly to your device. If you're using our mobile app, you can save videos for offline playback, allowing you to watch your chosen videos later without an internet connection.

Why am I experiencing buffering or playback issues?

Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.

Which browsers are supported?

We recommend using the latest version of Google Chrome. We also support Firefox and Safari browser released within the last five years. You may experience playback issues when using an out-of-date browser or any version of Internet Explorer.

Can I watch videos using Chromecast and AirPlay?

Yes, Chromecast and Airplay are compatible with Farm Journal TV.

To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser.

To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.

Can I watch videos on my TV without using an app?

Yes, by connecting your laptop directly to your TV with an HDMI cable, you will be able to watch Farm Journal TV videos from our site on your TV.

How do I purchase a gift subscription?

To purchase a gift subscription, scroll to the bottom of any page on the website and click “Buy a Gift Card” in the footer. You’ll need to log into your account or create one if you don’t already have one. Then, select the subscription or bundle you’d like to gift, choose the duration of the gift, and complete your purchase by entering your payment details. After purchasing, you’ll receive a confirmation page and a confirmation email with the gift code, and a shareable link that you can send to your recipient.

How do I redeem a gift subscription?

To redeem a gift subscription, use the link shared with you by the gift sender. Clicking the link will automatically apply the gift to your account. If you don’t already have an account, you’ll be prompted to create one.

What is the Refund Policy?

We offer a free trial so you can explore Farm Journal TV before any charges are applied. After this trial period, we do not issue refunds once billing begins.

Your subscription will automatically renew—monthly or annually—based on the plan you selected.

You can cancel anytime. Please cancel before the end of your trial or current billing cycle. When you cancel, you'll continue to have access through the remainder of your paid period or trial.

If you believe your situation is unique and may qualify for an exception, please contact us.